Some users have successfully solved the problem through one of these steps. Before you take any further steps, it is strongly recommended that you do the following: try another Apple USB cable, restart or reinstall iTunes, and try another computer.
How to fix iTunes stuck on Preparing iPhone for software update Why is iTunes stuck on Preparing iPhone for software update? How to solve this problem and update iPhone smoothly without error? Now, read on to get the best and effective solution. Therefore, if your iTunes is stuck on Preparing iPhone for software update for several hours, it is obviously abnormal, indicating that the update has basically failed. Moreover, the entire update process (from software download to update completion) usually takes only 15 to 30 minutes. Under normal circumstances, it takes only a few seconds (up to 1 minute) for iTunes to prepare iPhone for software update. But it is stuck on "Preparing iPhone for software update" for 2 hours. I am trying to update my iPhone by connecting to iTunes on my computer. If your external drive has a different letter or you already have a folder called "Backup" then edit "X:\Backup" accordingly.ITunes Stuck on Preparing iPhone for Software Update, What to Do? To make iTunes look for the data in the new location open a command prompt by hitting the start button and typing CMD in the search box that opens up, then type in this command and press MkLink /J "C:\Users\\AppData\Roaming\Apple Computer\MobileSync\Backup" "X:\Backup".as X:\Backup where is your Windows user name and X: is your preferred drive. \MobileSync\Backup folder from C:\Users\\AppData\Roaming\Apple Computer\MobileSync\Backup to your chosen location, e.g. Using Windows Explorer to move the current.I'm not sure you can redirect them to go anywhere else, but you should be able to relocate your device backup folder to reclaim some space on C:Īssuming you're running Windows Vista or later you can use the following steps: At a guess they go to C:\Users\\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates.
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